Full-Time Guest Service Agent |Embassy Suites | Tysons Corner, VA
About The Position
We are looking for a Guest Service Agent to OWN the front desk area. Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
Requirements
- High School diploma (or equivalent)
- Ability to work under pressure
- Ability to interact with all hotel guests and team members in a polite and positive manner at all times
- Ability to fulfill requests (even challenging ones) in a timely manner
Nice To Haves
- Three to six months of related experience
- People-person
Responsibilities
- Communicate clearly and demonstrate a high level of professionalism.
- Provide exceptional customer service.
- Share knowledge of local happenings in restaurants, entertainment, and sporting events with guests.
- Handle cash responsibly and reliably.
- Use computers, databases, and property management systems to efficiently handle the technical side of the job.
- Interact with all hotel guests and team members in a polite and positive manner at all times.
- Fulfill requests (even challenging ones) in a timely manner.
Benefits
- Excellent pay
- Hotel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
