Guest Service Agent at Harbor Inn & Marina
Titan Asset Management•East Lyme, CT
•Onsite
About The Position
Accommodate hotel, patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Requirements
- Strong Customer Service Background
- Positive, customer is always right attitude
- Strong, concise communication skills, working knowledge of the English language
- Basic math skills
- Professional in appearance and demeanor
- Ability to work varied hours including weekends and holidays
- Valid drivers license
Nice To Haves
- Previous reservation systems experience preferred but not required
Responsibilities
- Greet, register, and assign rooms to guests of hotel.
- Keep records of room availability and guests' accounts.
- Compute bills, collect payments, and make change for guests.
- Issue room keys and escort guests to room.
- Review accounts and charges with guests during the check out process if necessary.
- Posting of incidental charges
- Transmit and receive messages, using telephones and email
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments or complaints, referring customers to managers as necessary.
- Arrange transportation or restaurant reservations for customers.
- Maintain accurate accounting of personal bank and MOD Bank
- Provide exceptional customer service to all guests
- Work as a team with all hotel departments
- Maintain professionalism at all times
- Make guest requests for outside hotel accommodations by providing clear up-to-date information
- Maintain clean, organized working environment at all times
- Use management approved references at all times when directing guests to outside hotel needs or activities
- Keep the guest comfort and needs your first priority at all times
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
