Guest Service Agent (PT)

Courtyard Rochester, NY • Rochester, NY

6d • $17 - $18 • Onsite

About The Position

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent. As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment.

Requirements

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Proficient in Microsoft Office and other computer programs
• Ability to work a flexible schedule, including weekends and holidays

Responsibilities

• Greet guests and visitors with a warm and welcoming demeanor
• Check guests in and out of the hotel, ensuring accuracy of information and timely processing
• Answer phone calls and respond to emails in a timely and professional manner
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and effective manner
• Maintain a clean and organized front desk area
• Assist with administrative tasks as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED