FRONT DESK GUEST SERVICE AGENT - PT
About The Position
The Guest Service Agent is a key team member and essential for the successful operation and administration of the Front Office. The Guest Service Agent must focus on providing exceptional customer satisfaction by continually ensuring the center’s touch points of the retreat center are properly executed at all times. All retreat center operations must be executed at the highest level of professionalism and courtesy. The Guest Service Agent must drive results through effective completion of the shift checklist and following through on all requests. The Guest Service Agent must ensure that our associates and our clients are treated with the utmost respect at all times since they are the key to our success. Must have a strong hospitality background with a desire to serve.
Requirements
- Exceptional proven Customer Service
- At least 2 years experience in the Hospitality industry
- Professional demeanor
- Ability to identify and resolve customer needs
- Must be able to create and inspire a positive and harmonious environment for team, clients, and visitors
- Must be able to lift, push, pull, and carry up to 50 lbs.
- Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
- Must be able to recognize, register, and respond visually to color and depth perception.
- Must be able to communicate verbally and in writing.
- Must be able to work indoor, outdoor, in extreme heat and cold.
- Must be able to work around moderate noise level.
Responsibilities
- Make all guests and clients feel taken care of
- Perform functions using a variety of tech programs
- Coordinate with clients and other team members for all client treatments and activities
- Maintain organization
- Participate in the Resort’s required daily and weekly meetings with enthusiasm and commitment to success
- Stand and move throughout front office and continuously perform job functions
- Access and accurately input computer information
- Successfully prioritize, delegate, organize and multi-task
- Effectively display a high level of patience with clients in highly charged times
- Ensure that the front desk and lobby area are clean and well maintained
- Fully complete daily checklist
- Promptly answer phone and use a clear and concise voice when speaking
- Interact positively with clients and take action to resolve issues to maintain high client satisfaction
- Assist in other departments as necessary
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
