Guest Service Agent (Harrah's Hotel)
Caesars Entertainment•Council Bluffs, IA
•Onsite
About The Position
This role involves checking guests in and out of the hotel, greeting and conversing with customers, addressing concerns and questions, and providing friendly, excellent service. The position requires processing cash transactions accurately and working in various environmental conditions.
Requirements
- Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
- Excellent guest communication skills.
- High school graduate or equivalent.
- Basic computer knowledge.
Nice To Haves
- Previous computer and front desk experience preferred.
Responsibilities
- Checking guests in and out of the hotel.
- Standing and maneuvering in confined area.
- Greeting and conversing with customers in English.
- Speaking clearly and communicating with guest in noisy environment.
- Responding to visual and oral signals.
- Using color monitors on computer screens.
- Addressing concerns and questions.
- Giving friendly, excellent service.
- Processing cash transactions accurately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
