Courtyard by Marriott Sedona - Part time Evening Desk/Guest Service Agent
Sunridge Hotel Group•Sedona, AZ
•$18 - $19•Onsite
About The Position
Accommodates guests of the hotel by performing various duties at the front desk. This role requires availability for evening and weekend shifts, specifically from 3:00 PM to 11:30 PM, with a lunch break. The position involves direct guest interaction, handling inquiries, managing reservations, and ensuring a clean and organized front desk and lobby area.
Requirements
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Some computer skills needed
- Must be available to work evenings and weekends
- Must be available to work from 3:00 PM to 11:30 PM
Nice To Haves
- 1-3 months related experience and/or training
- Equivalent combination of education and experience
Responsibilities
- Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Promptly and effectively deals with guest requests and complaints
- Answers and routes calls as appropriate; takes guest messages with accuracy
- Responsible for cash drawer contents and transactions during shift
- Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
- Answers inquiries pertaining to hotel services; registration of guests; and travel directions
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass on log
- Ensures front desk, lobby and common areas are clean and organized
- Performs laundry functions as directed
- All other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
