Doubletree TCC- Hybrid Guest Service Agent

Doubletree TCC • Tucson, AZ

2d • Hybrid

About The Position

We are looking for a Guest Service Agent to join the team at Doubletree TCC in a hybrid role that includes work on some days and nights. The ideal candidate will deliver exceptional customer service to our guests, both in person and through virtual channels.

Requirements

• High school diploma or equivalent
• Prior experience in customer service or hospitality preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in utilizing technology for virtual interactions

Responsibilities

• Welcome guests warmly and professionally
• Aid guests with check-in and check-out procedures
• Address guest queries in person, over the phone, and via virtual platforms
• Handle guest payments and maintain precise records
• Resolve guest problems and complaints promptly and efficiently
• Collaborate with team members to ensure a seamless guest experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED