Guest Service Agent - Hilton Boston Park Plaza

Hilton•Boston, MA

9d•Onsite

About The Position

One of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a full-time Guest Service Agent to join their front office team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden, as well as a half mile from Beacon Hill and the Theater District! The ideal candidate for this position will possess at least one year of experience as a guest/customer facing associate in fast-paced environment with an emphasis on computer usage. It would be considered an asset for this role to have previous work history in a hotel front office! Shift Pattern: candidates should be available to work mid and PM shifts, any day of the week/weekends/holidays as needed Pay Rate: $30.00 per hour

Requirements

At least one year of experience as a guest/customer facing associate in fast-paced environment with an emphasis on computer usage.

Nice To Haves

Previous work history in a hotel front office

Responsibilities

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs