Guest Service Agent - Signia by Hilton Atlanta

Hilton•Atlanta, GA

3d•Onsite

About The Position

Signia by Hilton Atlanta is seeking a Guest Service Agent to join their team. This role is responsible for delivering exceptional guest experiences by managing the registration and check-out processes, handling guest inquiries and requests, and resolving issues efficiently. The agent will utilize hotel systems to input and retrieve information, promote marketing programs, and ensure guests are well-informed about hotel services and the local area. The position requires a thorough knowledge of hotel operations and a commitment to Hilton's core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency.

Requirements

Good communication skills
Open and flexible
Previous experience working in hospitality
Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Demonstration of key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability

Nice To Haves

Previous Hilton experience
OnQ experience

Responsibilities

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs