Guest Service Agent - Hilton Garden Inn, Napa
Reneson Hotel Group•Napa, CA
•Onsite
About The Position
The Hilton Garden Inn in Napa is seeking a part-time Guest Service Agent (Front Desk/Reception) to be able to work 3pm - 11pm, including weekends. Must be able to work holidays that fall on regular scheduled days. Qualified applicants will have excellent and clear communication skills with a passion for customer service. Prior hotel front desk experience helpful.
Requirements
- Excellent and clear communication skills
- Passion for customer service
- Up-beat pleasant personality with an ability to assist a wide variety of personalities
- Ability to multi-task: answer phones, greet guests, direct people
- A good knowledge of Napa County to assist guest with driving directions, wineries, restaurant recommendations, shopping, transportation, etc.
Nice To Haves
- Prior hotel front desk experience helpful
Responsibilities
- Greeting guests with a smile upon arrival or departure
- Answering telephones, taking reservations, directions
- Cashiering and Concierge services
- Ability to fulfill guests requests such as wake up calls, forgotten amenities
- Ability to listen to guest concerns and document any maintenance issues or special requests brought to your attention
Benefits
- 401k with matching
- sick and holiday pay
- Hilton worldwide discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
