Guest Service Agent - Holiday Inn Express

Drury Hotels•San Antonio, TX

1d•Onsite

About The Position

The Holiday Inn Express San Antonio Airport is owned and operated by Drury Hotels, LLC. What we do is about more than check-in and check-out. Just as what you do is about more than a paycheck. We’re about the stuff that really matters. Doing what’s right, even when no one is looking. That extra touch that makes us different. Makes us special. Makes us smile. We care about our team members as family, operating as one in a caring, unbiased atmosphere. We all pitch in, no matter our role. Our leaders are involved and approachable. When you join our team, you’ll receive the support and resources you need to reach your goals. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Requirements

Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled

Responsibilities

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.