Guest Service Agent - Holiday Inn Express

Drury Hotels•San Antonio, TX

2d•Onsite

About The Position

The Holiday Inn Express San Antonio Airport is owned and operated by Drury Hotels, LLC. We are looking for a Guest Service Agent who will serve as the happy, helpful face of our hotel to guests entering and departing our front door. You will ensure exceptional, positive experiences for our diverse team members and guests. This role involves performing front desk related functions, assisting with breakfast and 5:30 p.m. Kickback service, and maintaining a high standard of integrity, service, and hospitality to promote the Drury culture.

Requirements

Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled

Responsibilities

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.