Part-Time Guest Service Agent
About The Position
The Hilton Charlotte Uptown is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team. Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay. Guest Service Agents will assist guests with a warm welcome and ensure guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton PEP system and assisting guests with any other inquiries or needs that may arise.
Requirements
- Required ability to use computers
- Excellent interpersonal & communication skills
- Ability to address guest needs and exceed guest expectations
- An energetic personality
Nice To Haves
- Hilton PEP training is provided
Responsibilities
- Assist guests with a warm welcome and ensure guest satisfaction during their stay.
- Complete guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton PEP system.
- Assist guests with any other inquiries or needs that may arise.
Benefits
- Be part of a collaborative, service-focused team dedicated to creating exceptional guest experiences and gain valuable career experience
- Enjoy the GO Hilton Travel Discount program and enjoy discounts at thousands of Hilton properties worldwide.
- Save for the future with a 401(k) retirement plan and company match
- Enjoy the excitement of Uptown Charlotte, just steps from premier dining, entertainment, and sporting venues.
- Participate in team member appreciation events, wellness initiatives, and recognition programs.
- Enjoy complimentary meals during each shift and much more!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
