Guest Service Agent - Night Audit - Reserve

J W Marriott•Las Vegas, NV

5d•Onsite

About The Position

The Night Audit Guest Service Agent ensures that guests are checked in and out efficiently, and that guests are satisfied/followed-up with. Audits hotel accounting records for accuracy, and organizes hotel’s financial records. Perform job responsibilities satisfactorily and according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Requirements

High School diploma or GED
1–2 years in a Night Audit role (preferably in a luxury or upscale hotel environment).
Familiarity with Property Management Systems (PMS) like Opera, Amadeus, or similar.
Strong verbal and written communication skills; multilingual ability is a plus.
Ability to interact professionally with guests and team members.
Skilled in handling calls courteously, professionally, and efficiently.
Knowledge of accurate cash handling, credit card processing, and reconciliation.
Ensuring accuracy in reservations, billing, and guest requests.
Resolving guest concerns promptly and effectively.
Adherence to luxury service standards.
Basic computer proficiency and knowledge of booking platforms.
Ability to work varied graveyard shifts, weekends, and holidays.
Must be able to read, write, and communicate effectively in English to perform essential job functions.
Must be at least 21 years of age.
Valid Clark County Health Card
Valid Las Vegas Alcohol Awareness Card (TAM Card)
Valid Nevada Gaming License

Nice To Haves

preferably in a luxury or upscale hotel environment

Responsibilities

Audit guest accounts to ensure room rates and market codes are correct and congruent.
Audit group accounts to ensure all postings to the master/guest accounts are in accordance with the sales contract.
Post room and tax and other charges to guest accounts.
Run any computer reports necessary to complete accounting documents.
Input report figures and complete reports according to standards.
Track room revenues, occupancy percentages, and other Front Office statistics.
Prepare a summary of cash, checks, and credit card activities.
Summarize results of operation for management.
Check guests in and out as necessary.
Carry out any reasonable requests by management
Ability to operate switchboard console
Ability to effectively use L.E.A.R.N. technique for dealing with the guest complaints
Ability to communicate well on the phone