Guest Service Agent Lead
Embassy Suites Anaheim North•Anaheim, CA
•Onsite
About The Position
The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.
Requirements
- Previous hotel front desk experience required
- Strong communication and interpersonal skills
- Leadership and team development ability
- Ability to multitask in a fast-paced environment
- Flexible schedule including nights, weekends, and holidays
Nice To Haves
- supervisory experience preferred
- Experience with property management systems preferred
Responsibilities
- Lead, coach, and support front desk team members to ensure a seamless and efficient operation
- Deliver exceptional guest service
- Act as the first point of contact for guest concerns and resolve issues professionally
- Ensure all front desk functions are executed with accuracy and excellence
- Train and mentor new team members
- Maintain high standards
- Adapt quickly to changing needs
- Take ownership of responsibilities and outcomes
- Collaborate with other departments for seamless guest experience
- Assist with scheduling, shift coverage, and operations
- Support auditing, cash handling, and compliance.
Benefits
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
