Guest Service Agent Lead

Hilton Garden Inn Omaha Downtown • Omaha, NE

2d • Onsite

About The Position

The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.

Requirements

• Previous hotel front desk experience required
• Strong communication and interpersonal skills
• Leadership and team development ability
• Ability to multitask in a fast-paced environment
• Flexible schedule including nights, weekends, and holidays

Nice To Haves

• Supervisory experience preferred
• Experience with property management systems preferred

Responsibilities

• Lead, coach, and support front desk team members to ensure a seamless and efficient operation
• Deliver exceptional guest service
• Act as the first point of contact for guest concerns and resolve issues professionally
• Ensure all front desk functions are executed with accuracy and excellence
• Train and mentor new team members
• Maintain high standards
• Adapt quickly to changing needs
• Take ownership of responsibilities and outcomes
• Collaborate with other departments for seamless guest experience
• Assist with scheduling, shift coverage, and operations
• Support auditing, cash handling, and compliance.

Benefits

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed