Guest Service Agent Internship
Pyramid Global Hospitality•Raleigh, NC
•Onsite
About The Position
Pyramid Global Hospitality is seeking a motivated individual to join the Guest Services team as a Guest Services Agent Intern. This role involves creating a memorable first impression for guests, assisting with luggage, and providing information about the hotel, its amenities, and the local area. The ideal candidate enjoys engaging with people from diverse backgrounds, making meaningful connections, and going above and beyond to provide exceptional service. This internship offers a tremendous opportunity for a driven individual to grow a career in hospitality at a world-class property.
Requirements
- At least one year in a customer service role with high guest interaction
- A Valid driver's license with no major infractions for 6 months
- Ability to solve problems when they arise
- Ability to work in a team environment is a must
- Pleasant and helpful personality
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Excellent verbal communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Nice To Haves
- Hospitality industry experience is a plus
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Welcome each guest to our hotel
- Open doors for guests arriving by motor vehicle
- Escort and orient guests to the front desk for check-in
- Park and retrieve guests vehicles as requested
- Escort guests and their luggage to their room, explaining amenities and hotel facts
- Collaborate with other attendants to ensure a personalized guest experience
- Assist the lobby attendant in keeping the entrance area clean and organized
- Make a positive impact on guests and employees by exceeding expectations
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
- Ongoing training and development opportunities
- 401k with a company match
- Lucrative bonus programs
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
