Guest Service Agent/Front Desk

AccorHotel•Philadelphia, PA

2d•Onsite

About The Position

Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position. This role involves welcoming guests, managing check-in and check-out procedures, handling phone calls and guest inquiries, enrolling guests in the ALL Accor frequent guest program, and providing tailored experiences to ensure a memorable stay. The ideal candidate will deliver luxury service, be efficient, empowered, and cordial, and be responsible for cash handling procedures. Additionally, they will promote hotel facilities and look for opportunities to enhance a guest's stay through up-selling.

Requirements

Previous experience with Opera cloud is a plus or a comparable property management system (PMS).
Must have experience working with computers, specifically Word, Excel and messaging.
Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
Must be flexible with days and hours.

Nice To Haves

Previous experience with Opera cloud is a plus or a comparable property management system (PMS).

Responsibilities

Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
Handling incoming phone calls to the hotel including In-house guest requests.
Enrolling guests in our ALL Accor frequent guest program.
Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
Responsible for a cash bank and following all cash handling procedures.
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.