Guest Service Agent / Ambassador

Meyer Jabara Hotels•Queens, NY

2d•Onsite

About The Position

Ambassadors (Guest Service Agents) are responsible for creating a memorable and unique guest experience through smooth check-ins and check-outs, and by providing a wide range of services throughout the guest's stay. They are empowered to handle operational needs, guest requests, complete reports, and share local area highlights. Success in this role requires a commitment to a safe workplace, adherence to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional image. The role involves standing or walking for extended periods and lifting objects up to 50 pounds.

Requirements

Customer service and cash handling experience is required
Must have schedule flexibility for both AM/PM/Overnight shifts, weekends and holidays
Requires proficiency in English
Must be able to multi-task
Ability to learn quickly and work in a fast-paced position with guest interaction
A true desire to satisfy the needs of others in a fast-paced environment
High school diploma or equivalent required
Ability to lift, pull, and push moderate weight (maximum of 50 lbs)
Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.
Must have a sense of humor.
Must be self-confident.

Nice To Haves

Chinese Mandarin is a plus

Responsibilities

Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Renaissance brand. Display dignity and respect of others at all times.
Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake-up calls, future reservations, etc.
Courteously and efficiently provide information for guest and visitor inquiries; coordinate all guest requests for special arrangement of services; inform guests of hotel services, features and room amenities.
Answer hotel telephones courteously and efficiently following Renaissance standards.
Follow Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.