KGCC Restaurants - 1898 Guest Server Assistant

Kalispel Tribe Careers•Spokane, WA

15d•Onsite

About The Position

Provides exceptional guest service by welcoming and seating guests, managing restaurant flow, coordinating with restaurant team members, and supporting front-of-house operations. Creates a positive first impression by delivering Kalispel Hospitality while ensuring efficient seating, communication, and guest satisfaction.

Requirements

Must be at least 18 years of age.
Ability to obtain and maintain a Tribal Work Permit II.
Washington State Mandatory Alcohol Server Training (MAST) certification.
Valid Washington State Food Worker Card.
Hepatitis A vaccination.
Ability to work nights, weekends, and holidays when required by business needs.
Ability to maintain consistent, regular attendance.

Nice To Haves

High school diploma or GED preferred.
One to three months of related customer service or restaurant experience preferred, or an equivalent combination of education and experience.
Previous experience in a full-service restaurant environment preferred.
Excellent guest service and interpersonal skills.
Ability to communicate professionally with guests and team members.
Ability to maintain a positive, friendly, and welcoming demeanor in a fast-paced environment.
Ability to resolve guest concerns professionally and effectively.
Ability to work collaboratively as part of a team.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
Ability to identify and resolve problems under pressure.
Basic knowledge of restaurant operations and guest seating procedures.

Responsibilities

Ensures compliance with Kalispel Tribe of Indians Internal Controls and Kalispel Hospitality policies and procedures.
Welcomes guests with a warm, friendly, and professional demeanor.
Creates a positive first impression by making guests feel special.
Seats guests promptly using established seating rotation procedures within the DineTime system.
Maintains knowledge of daily and seasonal menu offerings, food presentation, and plating standards.
Answers incoming telephone calls, greets callers professionally, and transfers calls accurately and efficiently.
Resolves guest concerns or service issues and escalates concerns to the Shift Supervisor when appropriate.
Communicates effectively with other Guest Service Attendants (GSAs), servers, and restaurant team members to ensure efficient operations.
Assists with food running to ensure timely and accurate delivery of meals when assigned or needed.
Resets and details tables, chairs, and dining areas to maintain cleanliness and readiness for incoming guests.
Completes assigned side work and maintains appropriate supply levels throughout the shift.
Assists with special projects and other operational duties as assigned.
Attends required meetings and training sessions.
Maintains consistent, regular attendance.
Works varying schedules, including nights, weekends, holidays, and additional hours as required by business needs.
May serve as a panelist for Internal Review Hearings.
Performs other duties as assigned.