Guest Room Supervisor

INTOWN SUITES•Greenville, SC

About The Position

The Guest Room Supervisor is responsible for all functions of the housekeeping department, including supervising housekeepers. This role sets housekeeper schedules, ensures staff perform to company standards, and fills in when other housekeepers are absent. The supervisor oversees the cleanliness and readiness of guest rooms and employee, public, and guest areas; maintains housekeeping equipment and supplies; supports a safe and secure work environment; and communicates guest concerns or policy violations to the General Manager. The position also maintains customer service and reconciles daily paperwork with the General Manager before the end of the shift.

Requirements

Ability to manage multiple staff members efficiently.
Ability to use time-management skills to accomplish tasks effectively.
Good knowledge of housekeeping and laundry standard operating procedures and techniques.
Ability to follow instructions and directions and meet deadlines.
Ability to read, understand, and interpret reports and other internal hotel information.
Ability to read, speak, and write efficiently to interact with guests and staff.
Ability to communicate thoughts concisely and effectively.
Ability and flexibility to work long hours regularly as business conditions demand.
Ability to manage multiple activities in stressful situations and under time constraints.
Ability to work independently with little or no supervision.
Minimum of one year of housekeeping experience with proven skill and performance, or six months of supervisory experience in a rooms division or related position.
Ability to step in and perform a variety of housekeeping and laundry positions in response to business needs.
Ability to visually inspect guest rooms, public areas, and service areas for cleanliness and presentation.

Nice To Haves

Education and experience equivalent to a high school diploma.
Other combinations of education, training, or experience that provide the required knowledge, skills, and abilities.
Good knowledge of housekeeping and laundry operations, cleaning standards, and techniques.

Responsibilities

Supervise and train housekeeping staff according to company standard operating procedures.
Schedule housekeeping staff based on company needs.
Ensure housekeepers perform to company standards.
Ensure guest rooms are serviced and cleaned according to company standards.
Inspect and verify that vacant rooms are ready to sell before opening.
Establish work standards for housekeeping staff.
Ensure housekeeping equipment is in good working order and notify the General Manager if it is not.
Fill in when other housekeepers are absent.
Maintain a safe, secure, and healthy work environment by following and enforcing company standards and procedures.
Ensure adequate supplies of cleaning materials are available.
Ensure employee, public, and guest areas are kept clean.
Notify the General Manager immediately of safety or security violations of policy.
Notify the General Manager of guest concerns.
Maintain superior customer service when interacting with guests.
Reconcile daily paperwork with the General Manager before the end of the shift.