Guest Room Inspector

L'auberge Casino Resort Lake Charles•Lake Charles, LA

2d•Onsite

About The Position

At PENN Entertainment, we are looking for talent that believes in having fun and being part of an exciting, fast-paced industry. We offer a diverse set of coworkers driven by enthusiasm and a company that cares about career growth and support. Our Total Rewards package includes wellness programs for financial, physical, and mental well-being. Specific benefits may vary by position, but can include day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off is earned according to local policy and increases with employment length.

Requirements

High School Diploma or equivalent required.
One to two years of hotel housekeeping or related experience required.
Demonstrated knowledge of Housekeeping/Laundry/Hotel department policies and procedures.
Must have strong written and verbal communication skills; must be fluent and literate in English.
Ability to learn detailed inspection routines.
Must have strong leadership skills.
Ability to prioritize work load.
Ability to maintain a high level of confidentiality and professionalism.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Highly organized and detail-oriented.

Nice To Haves

Some college or combination of college and industry experience preferred.

Responsibilities

Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.
Reports rooms ready for occupancy.
Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s.
Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel.
Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering.
Ensures training for safe and proper usage of cleaning solutions and equipment.
Updates and maintains correct hotel room status in computer system and on boards.
Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/ViP guests, group arrivals, and work orders.
Communicates with other departments as needed in order to accomplish tasks.
Verifies inventory and purchase order arrivals and proper floor inventory deliveries.
Assists management with action plans, coaching sessions, or additional training as needed.
Assists with cleaning rooms, delivering room calls, and dispatch when needed.
Maintains strict confidentiality in all company matters.