Guest Room Attendant at Chaminade Resort

Pyramid Global Hospitality•Santa Cruz, CA

6d•Onsite

About The Position

The cleanliness of a hotel is one of the primary reasons guests return and recommend a property to their friends and family. As a result, our Room Attendants play one of the most important roles in creating an exceptional guest experience. We are seeking detail-oriented individuals to join our Housekeeping team. The ideal candidate takes pride in their work and creates memorable guest experiences through the care, attention to detail, and professionalism they bring to every room. This role is truly the Heart of the House, providing the comfort, cleanliness, and welcoming environment that allows our guests to relax and enjoy their stay. A great housekeeping team can turn a guest's experience from good to outstanding. At Chaminade Resort & Spa, we value growth and development. Successful Room Attendants may have opportunities to advance into leadership roles, including Housekeeping Supervisor, Housekeeping Manager, or Executive Housekeeper. If you're ready to start a rewarding hospitality career where you can make a difference in our guests' stay, and in your own future, we invite you to join the team at Pyramid Global Hospitality at Chaminade Resort & Spa.

Requirements

Previous housekeeping, hotel, or hospitality experience preferred.
Professional appearance with a positive, friendly, and guest-focused attitude.
Strong time management and organizational skills.
Bilingual in English and Spanish preferred; ability to communicate effectively with guests, coworkers, and supervisors.
Ability to read room numbers, dates, safety information, and basic written instructions.
Ability to stand and walk for extended periods throughout the workday.
Ability to frequently bend, stoop, kneel, crouch, reach, stretch, twist, push, pull, and climb while performing cleaning duties.
Ability to move and position oneself to clean floors, bathrooms, under furniture, and high surfaces.
Ability to push, pull, and maneuver housekeeping carts weighing up to 100 lbs. through hallways, elevators, and tight spaces.
Ability to safely operate housekeeping equipment and tools, including vacuums, mops, brooms, dusters, scrub pads, and cleaning chemicals.
Ability to observe room conditions, identify cleanliness and maintenance issues, and detect odors or safety concerns.
Ability to lift, carry, and move items weighing up to 25 lbs. on a regular basis and occasionally more with assistance.

Responsibilities

Interact professionally and courteously with guests to ensure a positive stay experience.
Work collaboratively with fellow team members to maintain the cleanliness and presentation standards of the resort.
Clean, sanitize, and prepare assigned guest rooms, bathrooms, and public areas in accordance with Chaminade Resort & Spa standards.
Change and inspect linens and towels daily while following resort standards and Green Program guidelines.
Keep housekeeping carts organized, fully stocked, and secure at all times.
Properly use and care for cleaning equipment, supplies, chemicals, and guest amenities.
Maintain respect for guests' privacy and personal property at all times.
Identify and promptly report maintenance concerns, safety hazards, lost-and-found items, and suspicious activity to the appropriate supervisor.
Follow all safety policies and procedures, including the proper handling of housekeeping equipment and cleaning products.
Report to work on time, maintain accurate time records, and follow established procedures for room assignments and daily workflow.
Remain alert, professional, courteous, and helpful to guests and coworkers at all times.
Perform other duties as assigned by the Floor Supervisor or Housekeeping Management Team.