Guest Room Attendant - Part Time

SCP Hotels•Hilo, HI

3d•$16

About The Position

The Guest Room Attendant is the unsung hero of the guest experience; however, we will always sing your praises! Specializing in immediate gratification, the WOW factor, attention to every little detail, and the creation and re-creation of ambiance and brilliance, this team member is one of our most important contributors to the guest experience. The Guest Room Attendant is rarely alone in their pursuit of cleanliness. They contribute to guest services and Hotel success through teamwork.

Requirements

Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English.
Must be able to follow instructions, both verbally and written, accurately.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
High school diploma or equivalent.

Nice To Haves

Fluency in other languages is beneficial.
Previous Housekeeping experience is preferred but not required.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
Maintain positive guest relations at all times.
Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Ensure guest over-the-moon satisfaction by providing a sparkling-clean, obsessively-organized guest room by: Making beds. Dusting. Vacuuming Cleaning and sanitizing bathrooms. Removing trash, door hangers, and laundry bags. Organizing promotional materials.
Perform turndown service or other actions to prepare the room for imminent guest arrival (turning on lights and heat in cold weather, etc).
Clean extra rooms above daily quota upon request.
Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.
Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages.
Ensure equipment and facilities are inspected, cleaned, and always in proper operational conditions.
Appropriately notifying a Supervisor or Engineer of maintenance issues.
Inspect, plan and ensure that all materials and equipment are ready for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Other duties as assigned.