Guest Room Attendant - Part-Time

Lucky Eagle Casino • Rochester, WA

5h • Onsite

About The Position

This position is responsible for cleaning guest rooms, restocking room supplies, and replacing dirty linens. The attendant must self-inspect rooms to ensure cleanliness standards are met and maintain a positive, upbeat, and heartfelt demeanor to deliver memorable and rewarding experiences. The role requires ensuring the confidentiality, security, and accuracy of guest records, promoting positive guest and team member relations, and demonstrating strong written and verbal communication skills. Outstanding guest service to fellow team members, guests, and vendors is expected. Regular attendance is required, with occasional later hours or weekend time for project deadlines.

Requirements

• A High School Diploma or GED is required for this position.
• Ability to adapt to different situations and change work processes to accommodate guest needs.
• Ability to take criticism.
• Listening skills to ensure they are meeting the needs of their guests for cleanliness and sanitation standards.
• Good guest service skills.
• Reliability.
• Organizational skills.
• Integrity and honesty.
• High energy levels.
• Must be available any shift and any day including weekends and holidays.
• Must be a minimum of 18 years old.
• Ability to obtain and retain a Washington State Class II Gaming License.
• Successfully pass a pre-employment drug screen.

Nice To Haves

• Previous housekeeping or cleaning experience.
• Knowledge of, and willingness to learn, new cleaning methods.

Responsibilities

• Cleaning guest rooms including but not limited to dusting, polishing, sanitizing, vacuuming, mopping, and disposing of trash and waste.
• Making beds, changing, and restocking linens.
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and wet bar/kitchen.
• Follow procedures set by hotel management for proper entry in to guest rooms and ensuring vacancy before entering.
• Proper handling of Bio-Hazzard material according to department procedures.
• Attend annual Bio-Hazzard training and certification.
• Fix any room issues discovered during cleaning process. Room issues are to always be resolved before room is changed to vacant inspected. Follow-up as necessary with other teams/departments including Maintenance and Preventive Maintenance teams to ensure room issues are resolved.
• Find resolution to problems, if possible, before passing them on to supervision or management.
• Maintain compliance with Lost and Found items handling according to current SOPs.
• Inspect and turn mattresses regularly.
• Store all dirty laundry in line with company policy.
• Check all appliances in rooms are in working order.
• Realign furniture and amenities according to prescribed layout.
• Respond to guest queries and requests.
• Respond to calls for housekeeping problems such as spills, broken glasses.
• Deliver any requested housekeeping items to guest rooms.
• Remove room service items.
• Organize and restock cart at the end of the shift.
• Ensure confidentiality and security of guest rooms.
• Follow all company safety and security procedures as well as legal regulations including OSHA.
• Report any maintenance issues or safety hazards.
• Observe and report damage of hotel property.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees