Guest Room Attendant

Marriott • Houston, TX

18h • Onsite

About The Position

This position involves responding promptly to guest requests and those from other departments. The attendant will prepare and transport cleaning carts, enter guest rooms following proper procedures, replace amenities and linens, make beds, clean bathrooms, remove trash and linens, and ensure all appliances are present and working. Responsibilities also include maintaining the cleanliness and order of guest rooms by dusting, polishing, and performing floor care. The role requires adherence to all company and safety policies, reporting maintenance issues, and completing safety training. A professional appearance and maintaining confidentiality are essential. The attendant must welcome and assist guests, anticipate their needs, and provide service with genuine appreciation, while communicating clearly and professionally with colleagues and supporting team goals. Physical requirements include lifting objects up to 25 pounds independently and over 25 pounds with assistance, pushing and pulling a loaded cart, reaching, bending, twisting, kneeling, and standing or walking for extended periods. Fine motor skills and hand-eye coordination are necessary for manipulating objects.

Requirements

• No high school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• None

Responsibilities

• Respond promptly to requests from guests and other departments.
• Fill cart with supplies and transport cart to assigned area.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean items.
• Make beds and fold terry.
• Clean bathrooms.
• Remove trash, dirty linen, and room service items.
• Check that all appliances are present in the room and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Perform other reasonable job duties as requested by Supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED