Guest Relations - Celebration Cinema

ShowSpan, Inc. • Grand Rapids, MI

10d

About The Position

Celebration Cinema Grand Rapids North is seeking hard-working, detail-oriented, and observant Guest Relations cast members with strong interpersonal skills. This internal security role works during the theatre’s busiest times, including evenings and weekends, across a variety of areas to help provide guests with a safe, secure, and positive movie-going experience.

The role requires a friendly, outgoing, and engaging approach, with the ability to build rapport with diverse team members and guests. Guest Relations cast members address guest concerns, use de-escalation techniques, and respond to high-stress and emergency situations. The position also supports theatre management during emergencies, monitors the building and surrounding spaces, enforces company policies, and helps maintain a clean and welcoming environment.

Studio C states that it celebrates diversity and is committed to an inclusive environment where employees feel valued, respected, and empowered to succeed. Applicants must provide their availability when applying.

Requirements

• Prior guest relations or security experience is required.
• Must be at least 18 years of age.
• Able to work well and remain calm under pressure.
• Able to thrive in a fast-paced environment.
• Must use good judgment and have integrity; be mature, friendly, outgoing, and a team player.
• Able to work nights, weekends, and holidays as required.
• Able to be on their feet and active for 8 or more hours, climb stairs, and lift up to 40 pounds.
• Must provide availability when completing the application.

Responsibilities

• De-escalate heightened guest service scenarios.
• Assist theatre management with emergency scenarios.
• Conduct routine interior and exterior monitoring sweeps to help ensure the building and spaces provide a positive, safe, and secure guest experience.
• Properly enforce company policies.
• Promote a clean, positive, courteous, and professional attitude and appearance to all cast members and guests.
• Support all areas with cleanup and light maintenance, including potential weather-related exterior hazards.
• Assist with event setup and teardown.

Benefits

• Flexible schedules.
• Paid volunteer time.
• Medical, dental, vision, life, and long-term disability coverage, plus PTO and a 401(k), subject to eligibility requirements.
• Employee Assistance Program.
• Free movies and discounted concessions.
• A fun, friendly, and welcoming culture in an exciting industry.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed