Guest Relations Team Lead

TEAM FX LLC•Burleson, TX

9h•Onsite

About The Position

TEAM FX aims to positively impact lives through its FX Well fitness centers and digital wellness platform, driving lasting change in clients' well-being. Combining extensive experience in health and fitness with the latest wellness technologies, the company offers a holistic approach and programs for diverse audiences. This role is for a Guest Relations (GR) Team Lead or Senior Lead at the Willow Park facility, one of 9 fitness centers in the Dallas-Fort Worth, Texas area associated with Texas Health Resources. The position reports to the General Manager and involves supervising GR teammates during assigned shifts to ensure an exceptional experience for all facility visitors. Depending on experience, candidates may be hired as either a Team Lead or a Senior Team Lead, with growth potential.

Requirements

Minimum of two (2) years of experience in a customer service or retail environment with high expectations around quality of interpersonal interactions and work performance
Minimum of six (6) months in a lead or supervisory role for a team of 1-3 people with proven success at operating in a calm, collaborative manner in a fast-moving, non-hierarchical environment
Must be proactive, organized, and can prioritize well with great work ethic, solid judgment, and proven self-motivation
Good, clear written and verbal communication skills, plus great interpersonal skills and a positive attitude – not afraid to have difficult conversations when needed
Good proficiency and accuracy with MS Office, retail POS, CRM, and other software
Strong interest in the business aspects of the fitness, beauty, and wellness industry, plus a current CPR/AED certification
Must provide proof of COVID vaccination as a condition of employment due to our affiliation with THR

Nice To Haves

Entrepreneurial attitude

Responsibilities

Understand and embody the FX mission and culture, modeling values for other teammates, and mentoring them as needed
Oversee all front desk activities and service including on-shift supervision of GR teammates and accountability for teammates following all FX practices and procedures which are designed to create exceptionally positive interactions with members and guests, and a high standard of customer service
Know and educate teammates, members, and guests about current activities and offerings at FX in order to support membership growth and retention
Work a variety of shifts throughout the entire week, including weekends, and share in shift coverage for teammates who are sick or have to call out due to an emergency call-outs – expect to occasionally work with no advance notice
Senior Team Leads with appropriate experience may also assist with creation of staffing schedules for coverage of the front desk, recruitment of potential GR teammates, and other similar activities
Work collaboratively with the site Manager, Director of Operations, and others to sustain smooth operation of the front desk and consistently great service experiences for everyone