Guest Relations Coord

Medline Industries, LP • Northfield, IL

5d • $20 - $29

About The Position

Under general supervision, maintain a pristine and comfortable Customer Visits Suites environment while offering exceptional hospitality to Medline guests and team members. Responsible for the energy of the space being focused on delighting Medline guests and team members.

Requirements

• High school diploma or equivalent.
• At least 1 year in hospitality, customer service, or related experience.
• Innate service excellence attitude and desire to create and sustain a service excellence culture.
• High level of patience, tact and diplomacy.
• Ability to maintain positive ongoing relationships.
• Strong attention to detail.
• Sense of urgency; comfortable in a fast-paced environment.
• Ability to prioritize among many demands while meeting all deadlines.
• Recordkeeping and computational skills.
• Strong verbal and written communication skills.
• Intermediate level skill in Microsoft suite of applications and conference room technologies.
• Position requires ability to lift 30 pounds and to stand/walk around the facility for long periods of time.

Responsibilities

• Responsible for the look and feel of the entire Customer Visits Suites space.
• Assist in ensuring all guests’ needs are met.
• Welcome customers, Medline team members and sales leaders in an enthusiastic, poised and professional manner.
• Greet and direct guests and division presenters to appropriate conference rooms when in Northfield.
• Responsible for meeting suite set-up and tear down.
• Create and present table tents, welcome screens as part of meeting set-up.
• Provide AV support before and during each meeting.
• Print group photos and provide these to sales leaders at the end of each Customer Visits.
• Provide thank you notes to sales leaders.
• Ensure professional yet welcoming displays of food, snacks and beverages, continuous cleanliness of each suite with beautiful in-suite displays.
• Ensure guests consistently have fresh, hot coffee and fresh treats beautifully arranged in their proper locations throughout the Suites space.
• Responsible for catering orders, plating, serving, clean-up.
• Confirm reservation details with restaurants, transportation, and hotel vendors.
• Submit for payment, record, and save invoices for tracking.
• Order and track supplies as needed.
• Work in close collaboration with the entire Customer Visits Team to support agenda changes with a sense of urgency and attention to detail.
• Provide administrative support to the Customer Visits Team as time allows.

Benefits

• Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees