Guest Relations Supervisor - The Willard InterContinental Washington

IHG•Washington, DC

1d•Onsite

About The Position

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Relations Supervisor who can make transactions feel seamless, offer exceptional local insights, anticipate every request to make our guests feel right at home and guide the team to success.

Requirements

Higher education qualification / equivalent in Hotel Management/ Business Administration
3 years of Front Office/Guest Service experience
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
Fluency in the local language - extra language skills would be great, but not essential

Responsibilities

Coaching your team to deliver truly memorable guest experiences
Kicking off incredible guest experiences with the warmest of welcomes
Acknowledging IHG Rewards Club members and returning guests
Ensuring VIPS’s and key guests receive exquisite attention
Making the check-in and check-out process feel swift and seamless
Staying a step ahead of our guests’ needs to anticipate requests
Offering tailored recommendations
Being our guests’ trusted contact for everything from billing issues to restaurant recommendations