Guest Relations Specialist
About The Position
Four Seasons Resort Palm Beach is seeking a full-time Guest Relations Specialist to join our exciting Front Office team. This is a unique opportunity to be part of an award-winning team, while beginning your career with the world's leading luxury hotel company! The ideal candidate will have at least one year of previous Hotel/Resort Front Office experience, including Front Desk and/or Concierge. Guest Relations Specialist must have strong communication skills, solid work ethic, and the ability to provide intuitive service. They will be required to perform and fulfill both Front Desk and Concierge related duties.
Requirements
- Mobile position requiring movement behind the desk and within the hotel
- Continuous standing for entire shift
- Excellent interpersonal and communication skills, both in person and by telephone
- Must be fluent in English
- Ability to learn multiple computer software and accurately input information into the systems
- Ability to work cohesively with co-workers both within and outside of the department
- Ability to prioritize, organize and follow up efficiently
- Previous hotel, Front Office experience is strongly preferred
- Must be able to work all shifts including AM's, PM's, weekends, and holidays
- Extensive knowledge of local hot spots, restaurants and attractions is preferred
- Strong organizational skills, with the ability to work independently
- Ability to function under pressure, set priorities and adapt to changing conditions
- Requires attention to detail and accuracy
- High School Diploma
- Ability to operate all computer equipment necessary to perform the job
- Ability to communicate clearly and effectively with colleagues and guests
- Good organizational skills, with the ability to work independently
- Ability to function under pressure, set priorities and adjust to changing conditions.
- Requires attention to detail and accuracy
- Ability to read, count, and write to accurately complete all documentation and sales transaction paperwork
Nice To Haves
- Previous experience in Front Office operations, with a proven record of effective performance
- A sincere willingness to provide service to residents and guests, staff and peers
Responsibilities
- Perform and fulfill both Front Desk and Concierge related duties.
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- 401(k) Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
