BDC Guest Relations Specialist
About The Position
At Schomp, our Corporate positions provide valued support to our dealerships and customers. We are looking for top talent ready to join our forward-thinking, high volume, dynamic organization. We encourage our team members to be their best, we celebrate our success, and we strive to exceed customer expectations. The Schomp Corporate team dedicates time in supporting its employees and recognizing achievements through the monthly MVP award. We also encourage and provide opportunities for our employees to support SchompSpark - giving back to our community in the areas of children’s and educational organizations. If you are looking for an amazing team of hard working and fun individuals, apply now! As a Customer Service Agent, you’ll be answering inbound phone calls from our customers. No automotive knowledge is required. We keep our multiple Service Departments running by scheduling service appointments with our customers, and ensuring all of their questions and needs are met during each phone call.
Requirements
- Must be able to work some evenings, Saturdays, and holidays.
- We are open Monday through Friday, 7am to 7pm, and Saturdays 8am to 7pm.
- We are closed on Sundays.
Nice To Haves
- No automotive knowledge is required.
- Call center experience is a plus but not required.
- Guest relations experience is a plus but not required.
Responsibilities
- Answering inbound phone calls from customers.
- Scheduling service appointments with customers.
- Ensuring all customer questions and needs are met during each phone call.
- Effectively manage a high volume of work.
- Build rapport with guests.
- Enhance the service process by creating a first class guest experience.
- Provide an exceptional first impression when speaking with guests.
- Respond quickly to the needs of the guests.
- Utilize our company’s core values: Competitive, Consistent, Adaptable, Respectful, Empathetic.
Benefits
- Flexible schedule
- Opportunities for advancement
- Continued Training through Schomp
- Work life balance
- Full suite of insurances - medical, dental, life
- Pet insurance
- 401(k) with company match
- Paid Time off - Vacation, sick and benefit days
- Short term and long term disability
- Accident insurance
- On site Gym/ Gym reimbursement
- Culture that values and recognizes
- Committed to your career, leadership and development training
- Employees are eligible for discounts on vehicles, parts and service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
