Guest Relations Representative Evening shift

Sentara Health • Virginia Beach, VA

2d • Onsite

About The Position

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is hiring a Full-time, Rotating-Shift Guest Relations Representative. The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Requirements

• High School Grad or Equivalent (Required)
• 1 year of customer service experience (Required)

Nice To Haves

• Previous Healthcare/Hospitality experience (Preferred)
• Experience with performing basic data entry tasks, filing, photocopying, and providing excellent customer service (Preferred)

Responsibilities

• Verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair.
• Giving personal attention, taking personal responsibility and using teamwork when providing guest services.
• Responding promptly to patient, family and team member requests.
• Assisting in the identification of patient and family needs and securing appropriate referrals, solutions and services to the identified needs.
• Collecting data and documentation to assist in the identification of areas needing improved customer service.
• Assisting leaders in recommending changes in facility and departmental policy and procedure.
• Facilitating improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.
• Recording and submitting all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
• Assisting the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.
• Maintaining close communication with leaders regarding the department and problem areas.
• Requesting assistance as needed for additional team members or other resources.
• Clerical handling of departmental, hospital and organizational reports and forms.
• Assisting leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED