Guest Relations Representative

ASM Global•Oklahoma City, OK

9d•Onsite

About The Position

Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this representative is to provide World-Class customer service to all guests at Paycom Center. This is a part-time position that is usually scheduled to work after normal business hours.

Requirements

Previous customer service experience required.
High school diploma or equivalent
Demonstrate exceptional skills in customer relations, communications and problem solving.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Work independently, exercising judgment and initiative.
Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.
Ability to work effectively, independently and in a team environment
Ability to stand on feet for long periods of time including walking long distances and stairs.
May be exposed to moderate to extreme noise during events.
Ability to lift or move up to 50 pounds.
For use of our scheduling system, the ability to access a computer with internet access is required.

Nice To Haves

This position may require working outside with exposure to extreme heat or weather conditions

Responsibilities

Ensure guests feel welcomed by greeting and seating guests in the arena in a friendly, professional manner.
Act as a resource and host to guests visiting the Arena and Convention Center by maintaining a working knowledge of our facility and special events.
Assist guests with elevator/escalator services, including ADA elevator.
Respond to all guests’ concerns/complaints in a prompt, courteous and professional manner.
Serve as the main point of contact for all guest requests/needs and then pursue the issue to a resolution.
Enforce all building policies and procedures during an event to assure safety and security for all.
Exhibit courteous hospitality at all times and be proactive in every area.
Work cooperatively with all staff members.
Respond to and investigate incidents/inquire with witnesses on scene.
Provide public assistance with lost and found.
Monitor the crowd during all events.
Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
Must maintain a professional appearance and demeanor at all times.
Communicate courtesy with all guests and coworkers.
Help guests with ADA needs including wheelchair runs.
Performs other duties as required to the satisfaction of supervisors and management.