Guest Relations Representative (Part-time, Varied shift)

CarePoint Health•Hoboken, NJ

7d•Onsite

About The Position

Hudson Regional Health is a newly unified healthcare network serving Hudson County through four hospitals. Together, these hospitals form a single, integrated system with a shared vision—to deliver modern, patient-first care supported by innovation. From robotic-assisted surgery and AI-powered diagnostics to real-time monitoring and precision neurosurgery, HRH is redefining what’s possible in community healthcare. Patients across the region now have access to state-of-the-art procedures and nationally recognized specialists, all within a connected, local network designed to put care first. We focus on the care our patients need most, delivered with precision, innovation, and a commitment to excellence. Our services include Advanced Emergency Services, Robotic-Assisted Surgery, Neurosurgery & Spine Care, Women’s Health & Maternity, Imaging & Diagnostics, and Outpatient & Specialty Care. This Guest Relation position requires superior communication and interpersonal skills. Exhibit proper telephone etiquette. Be able to complete reception routine accurately identifying patients with multiple means of identifiers. Presentable and well-mannered. Genuine care for growth and improvement. Bilingual required must be able to speak English and Spanish fluently. The Guest Relations Rep. responsible for providing a warm and friendly welcome. The person filling position must have a passion for guest service and ensure that guest and patients are kept updated of wait time (if necessary), observes and respect the privacy and confidentiality of patient while maintaining professionalism and a smile at all times. The Guest Relations Rep is key to being able to assist with information and to alleviate any anxiety or frustration that people may experience as they enter HUMC. This position requires extraordinary customer service skills and pay close attention to detail and commitment to teamwork. Because the Guest Relations Rep is the customer’s initial contact with HUMC he/she must at all times convey and optimistic, devoted and constructive image of HUMC.

Requirements

High School Graduate
Bilingual required (English and Spanish fluently)
Basic computer knowledge & typing/keyboard skills
Excellent customer service and communication skills
Must be presentable and well-mannered.
Genuine care for growth and improvement.
Ability to pay close attention to detail.
Commitment to teamwork.

Nice To Haves

Relevant experience preferred

Responsibilities

Provide a warm and friendly welcome.
Ensure guest and patients are kept updated of wait time (if necessary).
Observe and respect the privacy and confidentiality of patients.
Maintain professionalism and a smile at all times.
Assist with information and alleviate any anxiety or frustration.
Convey an optimistic, devoted, and constructive image of HUMC at all times.
Exhibit proper telephone etiquette.
Complete reception routine accurately identifying patients with multiple means of identifiers.