United Center - Guest Relations Rep

At Your Service•Chicago, IL

19h•Onsite

About The Position

The United Center is looking for Part-Time employees in our Guest Relations department for all United Center Events. Guest Relations team members are ambassadors to both the guests and fellow team members. Our Guest Relations philosophy is to ensure our guests have a winning experience at the United Center. It is the responsibility of the Guest Relations team to commit to going the extra mile for every person entering the United Center.

Requirements

Must be 21 years of age or older
High school diploma
Ability to work evening, weekend, and holidays
Excellent speaking voice
Must have previous customer service experience
Available for at least 85% of the events at United Center.

Nice To Haves

Strong communication skills, both verbal and written
Highly motivated and enthusiastic with strong interpersonal skills
Must be a positive and outgoing individual who is able to work well both individually as well as part of a team
Ideal candidate exhibits strong problem-solving skills and professional judgement
Must be able to fully perform the essential functions of the job

Responsibilities

Promote a family atmosphere, guest enjoyment and safety to ensure game day satisfaction
Provide immediate service and comprehensive issue resolution to every guest
Operate as a steward of Guest Relations policies and to uphold United Center regulations, ethics, and directives
Assist guests with disabilities ensuring all needs are met
Communicate to the command center or management regarding any issues
Partner with various departments including concessions, parking, security, retail, and housekeeping to make certain that all issues are addressed and resolved in a timely matter
Perform other duties as assigned