Guest Relations/Receptionist

Clinton House Rehabilitation and Healthcare Center•Frankfort, IN
•Onsite

About The Position

The incumbent will provide exceptional customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties.

Requirements

  • Must possess, as a minimum, a high-school diploma or its equivalent.
  • Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Ability to multi-task, prioritize and work under pressure.
  • Professional appearance and demeanor.
  • Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

Responsibilities

  • Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages
  • Greets all visitors entering the facility and will direct or escort them to their destination
  • Assists residents, family members, employees and other visitors as needed
  • Performs general administrative tasks such as word processing and data entry
  • Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage)
  • Maintain the general filing system and file all correspondences appropriately
  • Receive and sort daily mail/delivery/couriers
  • Reports any issues or concerns with residents to the Administrator
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