GUEST RELATIONS OFFICER

Compass Group•New York, NY

8d•$25 - $27•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary: Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Requirements

Must have the ability to stand for at least 5 hours or more as required and willing to stand outside in varying outdoor weather conditions.
Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must
Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence
Discreet, ethical and committed to maintaining a high degree of confidentiality.
1-2 years experience in a client service / front of the house position within a hospitality or corporate environment.

Responsibilities

Welcome clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
Provide a prompt and courteous welcome to all guests upon their arrival
Acting as way-finders and hospitality services resource for all guests
Assist with lobby flow including employee and visitor cues to elevators
Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained
Be actively engaged with guests, employees & clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity
Escort guests to their destination as required
Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day
Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
Operate the Evening Meal Program Operation from 6pm – pm
Retrieve food deliveries from personnel
Organize food deliveries by alphabetical order to ensure ease in employees retrieving their food delivery
Responsible for all general Lobby & Evening Meal Program duties as required