Guest Relations Officer

Bright Placements • Paterson, NJ

2d • Onsite

About The Position

The Guest Relations Officer will work with an assistant or Lodge Manager to provide support for the lodge. This role involves ensuring high standards in housekeeping, meal times, and guest services. The officer will also be responsible for guest check-in/check-out, handling guest requests, and reporting any issues or improvements to senior management. Additionally, the role includes assisting with stock counts and generating reports.

Requirements

• Hotel Management Diploma/Certificate or equivalent.
• Minimum of 1-2 years of working experience in Front of House or a similar position at a 5-star lodge establishment.
• Well-spoken and presentable English.
• Customer-focused.
• Computer literate on MS Office (intermediate level Excel).
• Good guest relations.
• An eye for detail and good common sense.
• Good knowledge of Food & Beverage Service, Housekeeping & Front Office.

Nice To Haves

• Knowledge of Lightspeed, Sage Evolution, and Protel.
• Knowledge of Hosting/Butler skills.

Responsibilities

• Conducting housekeeping checks according to set standards.
• Supervising meal times and supporting service staff to ensure company standards are met.
• Ensuring meal standards are adhered to before meals leave the kitchen.
• Checking guests in and out.
• Attending to guests' requests during their stay.
• Liaising with senior lodge management to report anomalies, variances, and new ideas for improvements.
• Assisting with stock counts.
• Preparing weekly and monthly reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree