Guest Relations Officer

Bright Placements•Paterson, NJ

2d•Onsite

About The Position

This position involves supporting the daily operations of a lodge, working alongside an assistant or Lodge Manager. Key responsibilities include ensuring housekeeping standards are met, supervising restaurant functions before and during meal times, supporting service staff, and verifying meal standards before they leave the kitchen. The role also entails managing guest check-ins and check-outs, attending to guest requests during their stay, and acting on requests for additional services and supplies. Additionally, the Guest Relations Officer will liaise with senior lodge management to report anomalies, variances, and new ideas for improvements, and will assist with stock counts and report generation.

Requirements

Hotel Management Diploma/Certificate or equivalent.
Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment.
English - Well Spoken and Presentable.
Customer Focused.
Computer literate on MS office (intermediate level excel).
Good guest relations with knowledge of Hosting/Butler skills.
An eye for detail and good common sense.
Good knowledge of Food & Beverage Service, Housekeeping & Front Office.

Nice To Haves

Knowledge of Lightspeed, Sage Evolution and Protel.
Driver’s Licence preferred.
Contributing to team success.

Responsibilities

Provide support in the daily operations of a lodge with an assistant or Lodge Manager.
Conduct housekeeping checks according to set standards.
Supervise the restaurant’s functioning before and during meal times.
Support service staff and ensure operations meet company standards.
Ensure meal standards are adhered to before meals leave the kitchen.
Check guests in and out.
Attend to guests' requests during their stay.
Act on guest requests for additional services and supplies.
Liaise with senior lodge management to report anomalies, variances, and new ideas for improvements.
Assist with stock counts and weekly and monthly reports.