Guest Relations Coordinator

Starwood Hotels•USA HI 1 Hotel Hanalei Bay, HI

1d•Onsite

About The Position

Deliver a seamless, elevated guest experience while supporting daily operations through strong organization, coordination, and attention to detail. This role is crucial for managing VIP communications, coordinating guest arrangements, and ensuring a refined, personalized arrival and in-stay experience. The Guest Relations Coordinator will also be responsible for tracking arrivals, room readiness, and amenities, as well as monitoring amenity orders and costs.

Requirements

Resourceful and proactive
Typing and computer skills
Strong organizational and time-management skills with attention to detail.
Exceptional guest service and communication abilities.
Ability to multitask in a fast-paced, luxury hospitality environment.
Strong cross-departmental coordination and problem-solving skills.
Professional demeanor with discretion and confidentiality.
High school diploma or equivalent certification.
Minimum of 2 years of similar work experience.
Excels at communication, both verbal and written.
Flexible and willing to meet the demands of a 24-hour operation.

Nice To Haves

Experience with hospitality systems such as HMS, KYC, SevenRooms, RTR, SalesForce.
Prior experience in a quality luxury hotel brand.

Responsibilities

Manage VIP communications, responding to requests promptly and professionally.
Coordinate all guest arrangements, including room preferences, dining, activities, and special requests.
Track arrivals, room readiness, and amenities; partner closely with Housekeeping and In-Room Dining.
Welcome VIP guests and ensure a refined, personalized arrival experience and during stay.
Prepare upcoming reservations, send pre-arrival communications, and maintain accurate guest records.
Monitor amenity orders, costs, and delivery; complete monthly reporting.
Maintain inventory, organize supplies, and ensure a polished, well-managed workspace.