Guest Registration Manager/Night Auditor

YMCA OF THE ROCKIES • Granby, CO

9d • $22 - $26 • Onsite

About The Position

Snow Mountain Ranch is hiring two Guest Registration Managers focusing on Night Audit responsibilities interested in working four 10-hour shifts each week. This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, and a residential camp, serving more than 50,000 annually. The Guest Registration Managers - Night Auditor at Snow Mountain Ranch will be scheduled four 10-hour shifts each week, allowing for three full days off to enjoy the many recreational opportunities in Grand County, Colorado. The Night Audit responsibilities include running computer programs and reports, auditing daily accounting transactions, providing guest services between 9:30 PM and 8:00 AM, such as answering the switchboard, checking-in late arrivals, dispatching the appropriate staff for service requests and communicating with emergency dispatchers and staff for the appropriate responses to medical, fire, law enforcement emergencies, power outages, etc. The Guest Registration Manager responsibilities include providing training and supervision of the Front Desk staff during hours of overlap, especially as it relates to conducting nightly income audits, making corrections to guest folios, communicating with AM/PM shift staff to ensure shift checklists have been/are being completed, and to provide a bridge between the AM/PM to ensure everyone knows what they need to know for the continuity of guest service at the Front Desk.

Requirements

• Ability to work alone and remain alert between the hours of 9:30 PM and 8:00 AM for four 10-hour shifts per week; shifts may include weekends and holidays.
• Ability to read, write, speak and understand English clearly, concisely, and fluently.
• Reliable attendance.
• Consistently good attendance and provide advanced notice as much as possible for time off.
• Regularly arrive on time for their shift.
• Able to operate common office equipment (copiers, printers, switchboard, business radio, etc.)
• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program.
• Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion and anti-racism required.
• Must meet acceptable criminal background check standards.
• Must be able to stay alert while working an overnight shift between the hours of 9:30pm and 8am.
• Must be able to sit and stand, get up and down frequently, and walk around during a shift
• Ability to climb stairs, kneel, stoop and bend.
• Ability to lift and move up to 30lbs to a height of up to 4 feet.

Nice To Haves

• Associate’s degree or college-level coursework in a hospitality or business/accounting related field preferred, but candidates with a combination of education and experience will also be considered.
• At least one year of management experience, preferably in the hospitality or business/accounting industry, strongly preferred.
• We are willing to train the right person in Night Audit responsibilities.

Responsibilities

• Running computer programs and reports
• Auditing daily accounting transactions
• Providing guest services between 9:30 PM and 8:00 AM
• Answering the switchboard
• Checking-in late arrivals
• Dispatching the appropriate staff for service requests
• Communicating with emergency dispatchers and staff for appropriate responses to medical, fire, law enforcement emergencies, power outages, etc.
• Providing training and supervision of the Front Desk staff during hours of overlap
• Conducting nightly income audits
• Making corrections to guest folios
• Communicating with AM/PM shift staff to ensure shift checklists have been/are being completed
• Providing a bridge between the AM/PM shifts to ensure continuity of guest service
• Operating Property Management System and associated credit card batching functionality
• Applying good accounting principles in reviewing and reconciling daily financial transactions
• Counting operational cash
• Finalizing bank deposits
• Running end-of-day reports
• Assisting with emergencies and other major concerns involving guests and employees
• Accurately communicating in verbal and written forms
• Completing emergency and incident reports, service logs and emails to management
• Operating two-way radios and the switchboard
• Processing guest and staff requests
• Acting as a liaison between group leaders/guests and departments
• Explaining contract details and billing to guests and group leaders
• Handling emergencies
• Reviewing and understanding computer-generated reports
• Updating Excel spreadsheets and logs
• Operating office printing, postage equipment and processing orders and invoices for office supplies
• Completing month-end and year-end auditing process
• Assisting with hiring, supervising, scheduling and evaluation of up to 15 Guest Registration seasonal staff and volunteers
• Assisting with training for new staff working the Front Desk, particularly in areas related to Night Audit/Night Shift coverage, income audit, and invoice reconciliation
• Providing oversight on Night Audit responsibilities
• Covering primarily the PM/Income Audit shift, but may occasionally be called upon to cover management of other shifts
• Confirming the accuracy of the income that has been deposited
• Processing petty cash and payroll advance requests
• Resolving guest concerns
• Working with management and director-level staff to update and develop training information and programs for the Guest Services Department
• Ensuring that the Business Office vault is secure and proper balance is maintained
• Ensuring accurate charges to guest folios, as well as timely billing
• Ensuring cashiers accurately compile daily bank deposits
• Contributing to the building of an environment that promotes consistent guest satisfaction
• Assisting supervisors with completion of appropriate paperwork (such as Personnel Action Forms, staff evaluations, and disciplinary actions)
• Communicating with Human Resources to maintain accurate staff information
• All other duties as assigned

Benefits

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years of employment)
• Employer-owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski and golf passes to nearby resorts & courses
• Free or discounted gear rentals for outdoor adventures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree