Guest Registered Nurse Coordinator

The Walt Disney Company•Vista, FL

About The Position

As a Registered Nurse Coordinator within Guest First Aid, you will deliver the highest quality of professional nursing care and guest experience to our Guests and Cast Members while being a positive role model and team leader to the Guest First Aid team! Guest First Aid is a fast-paced environment with a highly collegial team that depends on close collaboration, intra-team consistency, and frequent communications! As Guest First Aid is a 7 day a week operation, full availability for scheduling Sunday through Saturday is needed as well as availability to work holidays. Shift times vary and can start as early as 7 am and last until our parks close and/or special events end. Consistent days off are offered following the initial training period. Occasional overtime or alternate shift work may be required. This position will report to the Guest Health Services Manager. Please note that this is a temporary project hire role, expected to last for approximately eight months.

Requirements

Current and clear Florida Registered Nursing license
3+ years of nursing experience
Valid Florida driver’s license
Demonstrated high-quality clinical skills and decision-making skills
Demonstrated outstanding guest service-oriented skills
Outstanding verbal and written communication skills
Basic ability to work within a Microsoft Office suite of programs
Independent and self-motivated to work in a team environment
Full availability to work at any park with work schedule, including nights, weekends, holidays, and rotating shifts
Demonstrate integrity, insist on fairness and take responsibility for decisions and actions
Demonstrate ability to multi-task in an organized manner with solution-oriented work habits in a fast-paced environment
Establish phenomenal working relationships and be a teammate to work within the Health Services team
Ability to push, pull a wheelchair; or drive a vehicle as needed to care for Guests
Physical stamina to stand for long periods of time to walk, lift, squat, push, pull and/or carry heavy objects, up to 30 lbs
Excellent hearing and ability to see, and full use of hands for patient assessment and to control, handle or feel objects and tools
Bachelor's degree
BLS Certified

Nice To Haves

Proficiency in languages in addition to English
Previous leadership experience
Previous Guest Health Services experience
Master’s degree in Nursing or related field

Responsibilities

Provide world class clinical care to our Guest and Cast.
Ensure the highest quality and compassionate care is being delivered to our Guests by serving as a role model to the team and working with Operations partners and emergency services teams
Follow established practices for care outlined under Florida RN licensure standards and Policies and standing orders
Provide appropriate peer coaching, training, and support to determine solutions to meet or exceed business objectives. This includes actively soliciting feedback from Cast Members to achieve a positive environment
Assess labor deployment and work with Guest Health Services Manager to ensure all locations and respective responsibilities are covered adequately including rotation of responsibilities
Ensure Cast Members are on time and ready to work at locations and ensure opportunities for lunches/breaks are happening in a timely manner and consistent timeframe
Order and receive supplies on a weekly basis, ensuring par levels are established/re-established to seasonality
Track maintenance, IT, phone requests and follows-up
Compose weekly location status reports
Coordinate with on-call leadership any updates, issues, or needs (hand-off)
Develop and implement clinical training programs to enhance skills, including hands-on training, simulations, and shadowing experiences
Responsible for annual skills assessment, training, feedback and evaluations
Ensure that training programs align with regulatory requirements and industry standards