Guest Reception Representative

Hilton Grand Vacations • New Orleans, LA

14h • Onsite

About The Position

Hilton Grand Vacations is dedicated to helping our guests all over the globe, by providing a unique vacation experience and opportunity. We are a company who believes in our employees and cultivates their talents to the fullest. As Sales Gallery/Guest Reception Agent you will be responsible for providing outstanding service to both our internal and external customers while supporting Sales and Marketing Departments by performing a variety of responsibilities in a smooth and consistent manner.

Requirements

• High school diploma or equivalent.
• Warm welcoming smile and demeanor to greet all guests and other team members.
• Previous customer service experience.
• Helpful and impeccable communication skills
• Professional appearance and friendly demeanor.
• Strong Understanding of Microsoft Suite

Nice To Haves

• 6 months or more previous experience working in the timeshare industry.
• Detailed understanding of the area with ability to explain activities, restaurants, and destinations.

Responsibilities

• Set and update the various Sales Executive rotations daily and any specialty rotations on the effective dates.
• Check in guests and owners for their sales presentation and assign appropriate Sales Executives with accurate codes.
• Answer all phone calls and direct to the appropriate extension number.
• Track daily attendance and training attendance.
• Take inventory and stock all kitchen supplies including but not limited to: Food, Coffee, Juice, Paper Good/Cleaning Supplies, and Soda.
• Assist with extra premiums for all departments and reconciles nightly.
• Carries out all reasonable requests by management of which a team member is capable of performing.

Benefits

• Medical, Dental, and Vision insurance from day one.
• 401k plan with company match
• life insurance
• company stock purchase program.
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
• Generous Paid Time Off Program.
• Paid Sick Days.
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED