Guest Reception Representative
About The Position
As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include greeting guests warmly and professionally, whether in person or over the phone. You will ensure that all guests meet the qualifications for their presentation, adhering to HGV standards, and follow processes outlined in the Guest Reception Training Manual SOP. Maintaining positive working relationships with Sales, Marketing, and Administrative teams is key. You will distribute and collect Guest Registration Forms, assisting guests with any inquiries, and accurately assign guests to Sales Representatives in the order of their arrival. Ensuring timely updates of guest information in Concierge is also part of the role. Additionally, you will answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Requirements
- Customer service skills
- Professional communication skills (in person and over the phone)
- Ability to adhere to company standards (HGV standards)
- Familiarity with standard operating procedures (Guest Reception Training Manual SOP)
- Ability to maintain positive working relationships
- Assisting guests with inquiries
- Accurate data entry and updates (Concierge)
- Call handling and customer issue research
- Escalation of issues to management
Nice To Haves
- Experience in a similar role
- Familiarity with Concierge software
Responsibilities
- Greet guests warmly and professionally, whether in person or over the phone.
- Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
- Follow processes outlined in the Guest Reception Training Manual SOP.
- Maintain positive working relationships with Sales, Marketing, and Administrative teams.
- Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
- Accurately assign guests to Sales Representatives in the order of their arrival.
- Ensure timely updates of guest information in Concierge.
- Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Benefits
- 401(k) plan
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
