GUEST GUIDE

KOA•Covert, MI

18h•Onsite

About The Position

The Guest Guide works closely with the guest services representatives to lead customers to their site after registration. Guest Guides help enforce campground rules, pick up trash, empty trash receptacles, respond to messaging services, provide basic housekeeping duties, and perform light maintenance and repairs. This position provides accurate and concise information about park rules, recreation activities, and directions to destinations.

Requirements

Office and light maintenance work in high public contact area.
Read, write, and speak English in a clear and concise manner.
Ability to work nights, weekends, and holidays.
Capable of working independently and as part of a team.
Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.

Nice To Haves

Experience in campground or comparable position.

Responsibilities

Assist guests by guiding them to their sites, and with other customer service needs.
Sell and deliver ice and firewood.
Keep grounds free from trash, litter, and debris, and empty trash receptacles.
Ensure the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
Clean campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, and cleaning out fire rings.
Collaborate with housekeeping staff by assisting in tidying restrooms and common areas and communicating daily housekeeping needs.
Interact with guests and make recommendations for activities in the local area.
Follow all safety guidelines for the operation of equipment and use of chemicals.
Make minor carpentry, plumbing, and electrical repairs.
Approach all interactions with guests in an attentive, friendly, courteous, and service-oriented manner.
Report all disturbances to management or in emergencies, to the local authorities without attempting to discipline or apprehend any campground violators.
Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.