Timber Wolf Lake - Guest Group Communications Coordinator

Young Life•Lake City, MI

1d•Onsite

About The Position

This role is responsible for managing communications with guest groups at Timber Wolf Lake, ensuring their needs are met and facilitating smooth operations. The position involves coordinating facility and service requests, communicating changes to various departments, and maintaining open lines of communication with both Young Life field staff and external guest groups. The coordinator will also be involved in developing and maintaining guest services materials and understanding interdepartmental relations to enhance the guest experience. A key aspect of this role is to embody Christ-like hospitality and concern for all staff and users of the property, representing Young Life positively and professionally.

Requirements

Must be organized, detail-oriented, customer service oriented, have effective phone skills and be a clear communicator.
Must be familiar with the ministry strategy and mission of Young Life.
Must possess skills and gifts in communication, organization and administration.
Able to function in a healthy manner where relationships are transient in nature.
Able to communicate a sense of warmth, hospitality and concern for all staff and users of the property.
Able to relate to all camping staff in a professional manner that enhances the total flow of camp operation.
Able to respond to urgent and unscheduled needs of guest groups.
Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff.
Responding to the unexpected needs of a guest in a prompt and professional manner is important.
All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.
Must profess a belief in Jesus Christ as their personal Savior and Lord.
Must subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith.
Employees and volunteers of Young Life, during working and nonworking hours, shall be ready, willing and able to fulfill such ministry functions as may be required by the organization.
Employees and volunteers of Young Life, during working and nonworking hours, shall refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life.
Employees and volunteers of Young Life, during working and nonworking hours, shall abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.

Nice To Haves

A four-year college degree preferred.
Training in hospitality preferred.

Responsibilities

Gather requests for facilities and services, communicating changes and addressing concerns for incoming guest groups.
Communicate group information to different departments at the property well in advance of the group's arrival.
Share host responsibilities with the guest services team.
Develop and maintain all guest services materials that are part of the communication process with guest groups (e.g., Guest Group Planning Packet).
Cultivate and maintain a constant open line of communication with Young Life field staff and non-Young Life guest groups in relation to their use of and comments about the property.
Understand interdepartmental relations as related to service for the guest group.
Possess familiarity with all aspects of the camping operations (e.g., Food Service, Housekeeping, Administration, Maintenance and Guest Services).
Serve as the liaison between the property and the various assigned staff who will make use of the facility during the school year (e.g., camp director, program team, etc.).
Research, develop and implement specific projects as assigned by the guest services coordinator.
Other duties as required by immediate supervisor.