GUEST EXPERIENCES SUPERVISOR

Freed Corp•Huntsville, ON

2d•CA$0 - CA$19•Onsite

About The Position

The Guest Experiences Supervisor is responsible for supervising all daily operations and team members in the Guest Experiences department. They are responsible for performing regular safety and maintenance checks on equipment and recreational spaces, reporting equipment repair needs, and ensuring staff and guests are following the protocols in each given area. They will provide updates, service support, and coaching to staff while demonstrating the values of teamwork, care, integrity and fun.

Requirements

Guest oriented with a sincere, helpful and friendly personality
Able to build morale and group commitment to goals and objectives
Inspires respect and trust, while motivating team to perform well
Able to take initiative within boundaries of policies and procedures
Has exceptional energy, flexibility and professionalism
Enjoys offering exceptional service and meeting the needs of others
Proven ability to maintain confidentiality
Works ethically and displays integrity
Treats others with respect and consideration regardless of their status or position
Minimum of 1 year leadership experience an asset
2 years experience in the Recreation or Hospitality field an asset
First Aid & CPR-C; must be willing to obtain if not already certified
Excellent communication and interpersonal skills

Nice To Haves

Bronze Cross certificate an asset
Pleasure Craft License an asset

Responsibilities

Supervises operations within Guest Experiences and ensures that friendly, courteous, and efficient service is extended to all guests
Recognizes and greets all guests and team members; provides exceptional and professional service
Provides initial on-the-job training for department roles; supports ongoing training and adherence of standards
Ensures policies and procedures are followed
Communicates regularly with team members to source new ideas for services, products, and equipment
Provide problem resolution while demonstrating empathy; record guests’ challenges to reduce future similar situations
Perform regular safety and maintenance checks, reporting deficiencies promptly
Facilitate guest programming, as well as group bookings
Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
Comfortable making responsible decisions and develops recommendations for effective problem solving
Performs assigned emergency response duties with confidence
Recognizes accomplishments and hard work of colleagues
Assist guests with booking activities, arranging tours, and understanding resort information; is a confident seller of resort amenities