Evanston Guest Services
GardaWorld•Evanston, IL
•Onsite
About The Position
BEST Crowd Management is looking for friendly, reliable, and service-oriented individuals to join our Guest Experience Team. In this role, you’ll be the face of the experience—providing assistance, answering questions, and helping create a welcoming, positive environment for every guest. This position is ideal for individuals who enjoy working with people, solving problems, and delivering excellent customer service in a fast-paced setting.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent preferred.
- Strong communication and interpersonal skills.
- Ability to remain calm, friendly, and professional in busy or high-energy environments.
- Willingness to work evenings, weekends, and holidays as needed.
- Ability to stand and remain active for extended periods.
- Dependable, punctual, and team-oriented with a strong work ethic.
Nice To Haves
- Previous customer service, hospitality, retail, or guest-facing experience is a plus, but not required.
- PERC Card Preferred - Pay Incentive
Responsibilities
- Assist with event setup, including the arrangement of equipment, signage, and other necessary materials.
- Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees.
- Provide friendly and helpful customer service by assisting attendees with inquiries, directions, and general event information.
- Collaborate with event staff and security personnel to maintain a safe and organized environment.
- Assist in crowd management, including controlling entry and exit points and ensuring proper flow of attendees.
- Respond promptly and effectively to security incidents or emergencies, following established protocols.
- Monitor event areas to enforce event rules, regulations, and safety procedures.
- Handle and resolve attendee complaints or conflicts in a calm and professional manner.
- Adhere to company policies, procedures, and guidelines to deliver a high standard of service and security.
- Represent BEST Crowd Management with professionalism, courtesy, and teamwork.
- Support overall operations by being flexible and assisting where needed.
Benefits
- Competitive hourly pay based on experience and qualifications.
- Opportunities for career growth and advancement within BEST Crowd Management.
- Ongoing training and professional development opportunities.
- Flexible scheduling to support work-life balance.
- A positive, inclusive, and team-oriented work environment.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
