Amazon Spheres - Guest Experience Team Member

Northwest Center • Seattle, WA

2d • Onsite

About The Position

Join the Guest Experience Team at The Amazon Spheres – Where Nature Inspires Work. Work in a unique and relaxing environment surrounded by greenery and natural light. The Spheres are a lush, living ecosystem home to over 40,000 plants from the cloud forests of more than 30 countries. It’s a place where innovation and nature meet, where you can be part of creating a memorable experience for every visitor. As a Guest Experience Team Member, you are excited to share what you learn (about plants, architecture, amenities, campus policies), you greet every guest, engage in conversations, and make everyone feel welcome. You are an active listener who connects people to information that meets their needs, answer questions they didn’t even know they had, and adds excitement and curiosity to their day. You will succeed in this role if you communicate with enthusiasm, passion and energy. An individual who is successful in this role will not only have an eagerness to impact the guest experience, but also be committed to the team they work with. This requires proactively communicating with fellow staff on information and coverage for the space, gauging when the space is busy and adapt where staff support is needed, and supporting the check in process and line control. Being present, on time, and managing your schedule is key to the overall team’s success. This is an ideal role for anyone who enjoys meeting new people, sharing knowledge, and making someone’s day a little brighter. Whether you're returning to the workforce, exploring a new career direction, balancing multiple commitments, or simply looking for a refreshing change of pace this part-time opportunity offers meaningful work in a truly inspiring setting.

Requirements

• Minimum 1-year customer service in a museum, theme park or high-profile venue preferred
• Excellent interpersonal skills and the ability to successfully interconnect with employees and the community
• Flexibility to scheduling to meet program needs and special events which can include nights and weekend work
• Maintains an attitude of flexibility and respect in all relationships with staff and leadership
• Demonstrates impeccable composure and ability to thrive in ambiguous situations
• Maintains a calm demeanor during periods of high volume and unusual events
• Maintains regular and consistent attendance and punctuality
• Ability to communicate with co-workers, supervisors, and managers using provided radios, instant messaging software and email
• Comfortable presenting to large and small groups both conversationally and in a presentation
• Applies critical thinking through connecting ideas, spotting errors and/or inconsistencies, and makes the best decision at hand
• Reading, writing and oral proficiency in the English language

Responsibilities

• Provide a positive experience through engagement, information sharing and appropriate conversation by greeting all visitors in a friendly, warm, professional and courteous manner and ensure all standard operating policies and procedures are followed
• Anticipate guest and visitor needs by constantly evaluating environment and customers for cues
• Maintain situational awareness and close observation of each visitor and proactively help as necessary for a successful visit
• Act as the point of reference for guests & Amazon employees who need assistance or information
• Help resolve any escalations with guests and visitors in a professional and polite manner
• Acquire and maintain relevant knowledge of the plant life in the Spheres highlighting unique plants in the space. Be prepared to offer insight and speak to the concept, timeline and design of the Spheres
• Execute operational assignments during scheduled shifts while actively engaging with visitors and answering questions
• Cross trained to assist at the front desk during special events, high-traffic periods, or on an as-needed basis. Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering the Spheres
• Support metrics gather to gather insight to overall program needs, this could include but not be limited to keeping counts of various interactions, counting guests in the space, or providing information to guests on survey requests
• Immediately communicate escalations or facility issues through the appropriate channels, while ensuring visibility is provided to leadership
• Facilitate the opening and closing of the Spheres, providing oversight of the space and ensuring it is clean, organized and customer-ready at all times

Benefits

• 17 Accrued Paid Time Off Days Annually (hours prorated for part-time)
• 10 Annual Floating Holidays (prorated), Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via SupportLinc including three free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Pet Insurance Discount Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed